Pay Your Rates

2020/21 Rate Notices issue date will be 13 July 2020, with the first payment due on the 17th August 2020.

You can now register to receive your Rates electronically instead of via post.
CLICK TO REGISTER for eRates

Payment Options

Below are the various payment options for paying your rates are:

• Full amount
  within 35 days from the date of issue of the rate notice
• Two (2) instalments or Four (4) instalments
  First instalment due within 35 days from the date of issue of the rate notice, and can now be paid by Direct Debit.
  
  4 x Instalment Dates are as follows:
  1st Instalment = 17 August, 2020 
  2nd Instalment = 19 October, 2020
  3rd Instalment = 22 December, 2020
  4th Instalment = 23 February, 2021
  
  2 x Instalment Dates are as follows:
  1st instalment = 17 August, 2020 
  2nd Instalment = 22 December, 2020 
  
  Payment by instalments incurs an interest of 5.5%
• Direct Debit
  A SMARTER WAY TO PAY : A no fuss way to pay rates up to a 12 month period via direct debit, on a weekly or fortnightly basis.
  
  Residents who struggle to manage their household budget when their rates bill comes in can breathe a little easier by adopting a Smarter Way to Pay. A Smarter Way to Pay has been introduced by the City of Kalamunda as a no fuss way to pay rates over a 12 month period via direct debit, on a weekly, fortnightly basis from April to March of each year. The rates Department will determine an amount that would be required to ensure that your rates are paid by the last instalment date which is usually in February, and the amount will then continue to be deducted for the next years rates.
  There is a $20.00 set up cost for ratepayers who adopt the payment method. Payments are reviewed annually in March. The system aims to ease the burden that a lump sum or limited instalment payment program can cause.
  To take advantage of this Smarter Way to Pay, or for more details please contact the City Rates Department on (08) 9257 9999.

Methods of Payment

Note: Credit Card payments surcharge of 0.46% applies. 
The following payment method is no longer accepted: Amex.

The City of Kalamunda offers a number of ways to pay your rates:

• Online
  Pay your rates online.  Please quote your customer reference number and enter the amount requiring to be paid.
  
  
• By Direct Debit
  A no fuss way to pay rates up to a 12 month period via direct debit, on a weekly or fortnightly basis.
  There is a $20.00 set up cost for ratepayers who adopt the payment method. Payments are reviewed annually in March.
  To take advantage of this Smarter Way to Pay, or for more details please contact the City Rates Department on (08) 9257 9999.
  
  
• In Person
  At the City office, located at 2 Railway Road, Kalamunda.  Office hours are 8.30am to 5.00pm, Monday to Friday. 
  Payment can be made by cash, cheque, EFTPOS, MasterCard or Visa.
  Credit Card surcharge of 0.46% applies.
  At any Australia Post Office location or agency. For locations call 13 13 18.
  
  
• By Mail
  Post to PO Box 42, Kalamunda WA 6926. 
  Cheques and money orders are to be made payable to City of Kalamunda. Please ensure that your assessment number and property address is quoted.
  
  
• By BPay
  Contact your financial institution’s phone or internet banking service.  Please quote biller code 18465 and your customer reference number.
  
  
• By Phone
  Phone 1300 276 468 to make payment by MasterCard or Visa.  This service is available 24 hours a day.  Please quote biller ID 18465 and your customer reference number. Please remember that if paying via this method you must allow at least one additional working day for your payment to be received and processed by the City of Kalamunda from this payment agency service.
  Credit Card surcharge of 0.46% applies

Payment Difficulties?

If you are unable to make payment by any of the above options by the due dates or if you are experiencing financial hardship, alternative payment arrangements (via Direct Debit) can be made.

The City recognises that some ratepayers may be experiencing significant financial hardship as a result of COVID-19 and has adopted a Financial Hardship Policy and a COVID-19 Relief Policy for ratepayers  affected. Find out more about this crisis relief funding here.

If you wish to choose this option please call our Rates Office on (08) 9257 9999 to discuss your eligibility and a repayment plan.  The total Rates & Services debt is to be finalised by the 23rd February, 2021 (which is the due date for the payment of the last instalment of the 4 x Instalment Option plan).

For this alternative method of payment please follow the steps below:

• Step 1: Contact the City Rates department who will be able to advise on the recommended amounts based on your rates notice. A Direct Debit Authorisation Form will then be sent to setup the direct debit. (WEEKLY / FORTNIGHTLY / MONTHLY PAYMENTS ONLY)
• Step 2: Fill in and sign the provided direct debit authorisation form provided by the City Rates department. Submit the completed form via one of the following methods:
  • By Email: rates@kalamunda.wa.gov.au
  • By Fax: (08) 9293 2715
  • In Person: Administration, 2 Railway Road, Kalamunda Office hours: Monday - Friday 8.30am - 5.00pm
  • By Post: City of Kalamunda, PO Box 42, Kalamunda, WA 6926
• Step 3: Upon receipt of the authorised Direct Debit form, a Rates Officer will contact you to confirm the set up and discuss any further queries.