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Social Media Terms of Use

Overview

At the City of Kalamunda, we want our social media profiles to be a safe space where our community can have respectful and meaningful conversations. We encourage open discussion on our social media profiles, and to ensure everyone has an opportunity to engage with us, a few guidelines have been developed. The City of Kalamunda does not accept responsibility for external comments on these pages. They are not representative of the opinions or views of the City, nor does the City make any warranty to their accuracy.

The City of Kalamunda’s social channels include: 

Removal of Posts

Posts (also comments, messages, tweets, reviews, etc) may be removed as determined at the City of Kalamunda’s discretion if they contain:

  • malicious, disruptive, obscene or intimidating language, links or images, or any content that could be held to be offensive to a reasonable person
  • information that may compromise the safety or security of the public;
  • any discussion or promotion of behaviour that is unlawful
  • comments that threaten or defame any person or organisation
  • solicitations, advertisements, endorsements or spam
  • encouragement or glamorisation of the use of alcohol, tobacco, or illegal drugs
  • multiple successive off-topic posts by a single user
  • repetitive posts (comments or messages) copied and pasted or duplicated by single or multiple users, and/or
  • any other inappropriate content or comments as determined by the City

 Interacting with the Page

When interacting with our social pages, the City of Kalamunda requests that you:

  • exercise courtesy
  • do not post personal details (such as your personal address or phone number)
  • acknowledge that the City cannot check the accuracy of every post and does not take any responsibility for reliance on posts on this page, and
  • adhere to platform Guidelines (as listed below).

Comments on social media

To answer some questions, we need to reach out to relevant City staff members who have expertise in that particular area. In these instances, it may take longer for us to reply, in order for us to provide an accurate and detailed answer. Feel free to follow up if you haven’t heard back from us within three days, and we'll provide an update as to where your enquiry is at.

We are unable to monitor our social media channels 24 hours a day – our social media team is active from Monday to Friday during work hours.

If you require urgent assistance from the City outside of business hours, please call (08) 9257 9999 to be directed to our after-hours service. If, at any time you would like to have a formal answer to your questions, please contact us or report an issue online here, by emailing us at enquiries@kalamunda.wa.gov.au or calling us on (08) 9257 9999. 

Moderation

When participating, posting, commenting or otherwise interacting on the City’s social media channels, we ask you to please keep conversations respectful and constructive. We have a responsibility to moderate these discussions. 

Comments which violate the City's terms of use on its social media channels – or the rules set out by the social media platform – will be dealt with according to the severity of the violation. The City of Kalamunda reserves the right to moderate and remove any inappropriate content – and will take action to ban repeat offenders.

Thank you for taking the time to read the City of Kalamunda Social Media Terms of Use for Visitors and Users.


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