Financial Assistance


Payment Difficulties?

If you are unable to make payment by any of the above options by the due dates or if you are experiencing financial difficulties, alternative payment arrangements (via Direct Debit) can be made.

The City recognises that some ratepayers may be experiencing significant financial hardship as a result of COVID-19 and has adopted a Financial Hardship Policy and a COVID-19 Relief Policy for ratepayers affected.
Find out more about this crisis relief here.

If you need assistance with payment of your rates, please call our Rates Department on (08) 9257 9999 to discuss your eligibility and a repayment plan. The total Rates & Services debt would need to be finalised by 28th February 2023 where possible.

For this alternative method of payment please follow the steps below:

  • Step 1: Contact the City Rates department who will be able to advise on the recommended amounts based on your rates notice. A Direct Debit Authorisation Form will then be sent to setup the direct debit. (Weekly/Fortnightly/Monthly Payments only)
  • Step 2:  Fill in and sign the provided Direct Debit Authorisation Form provided by the City Rates department. Submit the completed form via one of the following methods:
    • By Email:
    • By Fax: (08) 9293 2715
    • In Person: Administration, 2 Railway Road, Kalamunda Office hours: Monday - Friday 8.30am - 5.00pm
    • By Post: City of Kalamunda, PO Box 42, Kalamunda, WA 6926
  • Step 3: Upon receipt of the authorised Direct Debit form, a Rates Officer will contact you to confirm the set up and discuss any further queries.


If you are an owner and occupier of your property in the City of Kalamunda, as at 1 July each financial rating year, you may be entitled to claim a concession on your Rates and Emergency Services Levy. To be eligible to apply, you must also be a holder of one of the following cards:

  • a Seniors Card (issued by Office of Seniors’ Interests), OR
  • a Commonwealth Seniors Health Card (CSHC) and a Seniors Card (issued by Office of Seniors’ Interests), OR
  • a Pensioner Concession Card or a State Concession Card (and currently be receiving a payment of a ‘pension type’ stipulated in the Act)

The maximum level of rebate is 50% for pensioners (which includes seniors with a CSHC) capped at $750 and 25% for seniors without a CSHC capped at $100. Deferment of rate payments may also be available for pensioners only with 100% entitlement. Pensioners who defer their rates MUST pay their annual Refuse & Recycle charges each financial year. Seniors cannot defer any Rates, Emergency Service Levy or Service charges.

If you become a pensioner or senior during the rating year (i.e. after 1 July) you can obtain a pro-rata rebate from the date that you register with the Water Corporation or City of Kalamunda.

You can apply for a concession online or over the phone to the Water Corporation by telephoning 1300 659 951.

For further information please contact the Rates Department on (08) 9257 9999 or email us.

© City of Kalamunda 2024