Jobs

Closing Date: Tuesday, 2 June 2026
Position Type: full time fixed term contract until July 2027
Salary: Level 4 being $78,184 – $83,302 per annum pro rata

Join the City of Kalamunda and play a vital role supporting the delivery of essential engineering and parks maintenance services while providing outstanding customer service to the local community.

About this Opportunity

The Customer Relations Officer – Engineering and Parks Maintenance plays a vital support role by delivering high-quality customer service, administrative coordination, and operational assistance to the Engineering and Parks Maintenance Business Unit. The position acts as a key communication link between internal staff, supervisors, contractors, service authorities, and members of the community, ensuring enquiries, requests, and operational matters are managed in a professional, timely, and customer-focused manner.

Working closely with the Manager, Coordinator, and Supervisors, the role is responsible for supporting the efficient delivery of services through the coordination of administrative processes, records management, financial administration, work scheduling support, and operational documentation.

The ideal candidate will demonstrate:

• Excellent customer service and communication skills with the ability to build positive relationships with internal and external stakeholders.
• Strong administrative and organisational skills with the ability to manage multiple priorities and meet deadlines.
• Experience preparing professional correspondence, reports, and operational documentation.
• High attention to detail and accuracy in record keeping, data entry, and financial administration.
• Ability to work effectively both independently and within a team environment.
• Experience managing customer enquiries and providing timely solutions and follow-up.
• Proficiency in Microsoft Office applications and the ability to learn new systems quickly.
• Experience processing purchase orders, invoices, and administrative financial tasks.
• Previous experience in administration, customer service, local government, engineering, or operational support environments.
• Formal qualification in Business Administration or a related discipline relevant to the responsibilities of the role.

Hours of Work

This is a fixed term contract until July 2027 working full time (75 hours per fortnight) Monday to Friday, with option of a 9-day fortnight.

About the Benefits

This position offers a salary ranging from $78,184 – $83,302 per annum, depending on experience and skill level, plus superannuation.

Other inclusions are free parking, annual increments, EBA salary increases, a generous superannuation co-contribution scheme, 22 days annual leave which attracts 17.5% loading, Medibank/HIF/HBF Corporate Membership, free access to online learning, discounted membership at City owned facilities. We have flexible work arrangements or the option for a rostered day off fortnightly or monthly.

How to Apply

To be considered for this position, please submit a covering letter outlining why you are a suitable candidate for the role, along with your current resume. Applications can be submitted electronically via our website or through Seek. For more information, the position description can be found on our website under Career Opportunities:  www.kalamunda.wa.gov.au.

For any further queries about the role, please contact People Services on (08) 9257 9921.

Applications close Tuesday, 2 June 2026.

The City of Kalamunda reserves the right to appoint a candidate prior to the closing date. Submissions from recruitment agencies will not be accepted.

The City of Kalamunda is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.  We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve.  We aim to have a work environment where everyone feels included and everyone can realise their full potential.

APPLY NOW