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Other Crisis & Support Services

Are you in a crisis? If life is in danger, call 000

Download the Crisis Support Guide for information and contacts relating to financial, food, accommodation and other hardships.

Are you or someone you care about in need of help?
Below are support organisations who exist in the metro region to give you a helping hand to find your feet.

Remember to reach out to friends and family and contact us if you’re looking to find event or activities locally to engage with.

Poisons Hotline 131 126
Non-emergency Police 131 444
Fire Brigade 133 337
Western Power: Electrical power faults and emergencies 131 351
Water Corporation: emergencies and faults 131 375
State Emergency Services: Storm or flood damage 132 500
RSPCA (including if an animal's life is in imminent danger) 1300 278 358
Wildcare Helpline 9474 9055

GENERAL INFORMATION - Government of Western Australia

Support services—including for children, young people, women, men and seniors—provided by the Western Australian Government and other organisations. Services information includes Family Support; CaLD Service Organisations; Childcare and Playgroups; Children’s services; Men’s services; Respite, aged care and home and community care; Women's Services; Youth Services. Learn More
Housing and Tenancy Services - Find out about housing information and support services, real estate organisations, and legal services related to housing. Learn More or View Resources.
Browse all information and services.

HEALTH

MENTAL HEALTH

Lifeline
Phone: 13 11 14 | 0477 13 11 14 (text) | Website: lifeline.org.au
24-hour crisis support line via phone, text or online chat.
Beyond Blue
Phone: 1300 224 636 | Website: beyondblue.org.au
provides a 24/7 helpline to listen, provide information and advice, and point you in the right direction so you can seek further support. They also provide online chat seven days a week, an email service and community forums.
Suicide Call Back Service
Phone: 1300 659 467
If you or someone you know is thinking about suicide, this service offers free professional 24/7 telephone counselling support and online counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues.
SANE Australia
Website: sane.org
Provides online forums for people with lived experience of complex mental health issues, as well as their family, friends and carers.
QLife
Phone: 1800 184 527 | Website: qlife.org.au
Provides anonymous and free LGBTI peer support and referral.
Butterfly Foundation
Phone: 1800 334 673 | butterfly.org.au
Provides support for eating disorders and body image issues. They also provide an online chat service.
MAITRI Mental Health Service (Multicultural Services Centre of WA)
Phone: (08) 9328 2699 | mscwa.com.au
MAITRI provides mental health assessment, treatment and management, counselling, psycho-education and psychosocial intervention for people from culturally and linguistically diverse backgrounds.
Samaritans WA
Phone: 135 247
Talk through what’s getting to you – big or small. No judgment. No pressure. There for anyone who needs someone. You don’t have to be suicidal to call.

13YARN
Phone: 13 92 76 | Website: 13yarn.org.au
Aboriginal & Torres Strait Islander crisis support line for people feeling overwhelmed or having difficulty coping.
Australian Defence Force - All Hours Support Line (ASL) - 24 hours, 7 days
The All-hours Support Line (ASL) is a confidential telephone service for ADF members and their families that is available 24 hours a day, seven days a week. The ASL is designed as a triage line, which simply means that it is there to help you access ADF or civilian mental health services more easily. Services that you can access include psychology, medical, social work, and chaplain services. Telephone (all areas): 1800 628 036

The Grief Centre of WA
Provides understanding, support and pathways to wellbeing for people living with grief. The Centre works to ease the heartache of any type of loss, and advocate to change the way grief is viewed and responded to in our world.
Phone: 0404 658 052
Location: 105 Banksia St, TUART HILL
Website: Home (griefcentrewa.org.au)

Griefline
Griefline is a national not-for-profit organisation that supports anyone experiencing grief. Griefline provides a compassionate space for people to explore and express their grief without judgement.
Phone: 1300 845 745 | 8am to 8pm, 7 days a week, 365 days a year AEDT/AEST
Website: Home (griefline.org.au)

FOSTER AND FAMILY CARERS

ALCOHOL & DRUG USE

CHILDREN, YOUTH & FAMILY

Crisis Care
Phone: 1800 199 008
Crisis Care provides Western Australia's after-hours response to reported concerns for a child's safety and wellbeing and information and referrals for people experiencing crisis.
You can contact Crisis Care if you are concerned about the wellbeing of a child, are escaping domestic violence and need help or are experiencing homelessness.
Kids Helpline
Phone: 1800 551 800 or kidshelpline.com.au
Provides a free, safe and anonymous 24/7 phone and online counselling service for 5 to 25 year olds. They also provide a dedicated phone line for parents on 1800 654 432.
The Child and Adolescent Mental Health Service
Phone: 1800 048 636
Provides phone and online videocall support for children and young people who are experiencing a mental health crisis, as well as support and advice to families and carers.
eHeadspace
Phone: 1800 650 890 | Website: headspace.org.au/eheadspace
Headspace provides free online and telephone support and counselling to young people 12 - 25 and their families and friends, seven days a week from 9am to 1am Melbourne time. They also provide Group Chats and a Digital Work and Study Service to help you with advice relating to employment and education.
Reach out
Website: reachout.com
Reachout.com provides free online information, tools and tips help young people get through everyday issues to tough times – and also provides information for parents and schools to make it easier for them to help young people too.
Young Carers Support Services & Early Intervention Support Services
Location: 1A Sayer Street, MIDLAND WA 6056
Phone: (08) 9427 7100 | Email: info@helpingminds.org.au
Growing up around mental illness can have a big impact on young people. It can be confusing, scary and frustrating when a family member lives with mental-ill health. To help young people understand what’s going on around them and how best to cope with the challenges, HelpingMinds offers a variety of free support that is fun, informative, and empowering.
Ngala Parenting Line
Phone: (08) 9368 9368 | 1800 111 546 (regional)
This is a free telephone support service for parents and carers of children aged 0-18 years who live in Western Australia. In Perth, phone, 7 days a week, 8 am-8 pm.
Men’s Line
Phone: 1300 789 978 | Website: mensline.org.au
MensLine Australia is the national telephone and online support, information and referral service for men with family and relationship concerns.

RightByYou
Website: www.rightbyyou.org.au/
RightByYou is designed for young people, by young people and is a web tool, an online tool created by young people, for young people, which is designed for young people in mind to have that kind of informed lens of where to go, what to do when.

FAMILY & DOMESTIC VIOLENCE OR ASSAULT

Starick
Phone: (08) 9398 5039
SAFE AT HOME: Starick’s Safe at Home program is designed to help women and children experiencing domestic or family violence to stay safely in their homes after separation from their abuser. Starick’s Safe at Home program is available to any woman living in our catchment area (all of the City of Kalamunda) who is experiencing domestic or family violence and wants to remain in her own home. This includes women with or without children. The service is free, confidential and sensitive to the needs of women.
TRANSITIONAL HOUSING: Starick’s Housing of Women in the Community (HOWIC) program provides transitional medium to long term housing in the south-east metropolitan area for women and children who are escaping family and domestic violence and who would otherwise have difficulty securing safe, affordable housing. In partnership with Access Housing, Starick also provides transitional housing.
For information about accessing Starick's transitional housing, contact Starick's outreach worker
Zonta House Refuge Association
Free call 1800 870 149 | admin@positivepathways.org.au | zontahouse.org.au/services/positive-pathways
You can break free. POSITIVE PATHWAYS: The Positive Pathways program developed by Zonta House is a unique specialist program that provides free tailored workshops for women in the community. Each workshop is aimed at decreasing the impact and breaking the cycle of FDV by focusing on a woman’s recovery, safety, and wellbeing.
The calendar provides informative, fun and interactive workshops in a safe and welcoming environment to women and children in the community who have experienced or are at risk of family and domestic violence. Some of the sessions include ‘Mindful Movement & Meditation’, ‘Building Self-Esteem Through Self-Compassion’, ‘Cooking Class—Nutritious Meals On A Budget’, and ‘Laughter Yoga’.
THE APP: The Positive Pathways app is free to download on iPhone and Android, which has a women’s wellness façade but behind features a help button, and potentially lifesaving facilities, which can be activated in a crisis situation.
Women's Domestic Violence Help Line
Free call 1800 007 339 | (08) 9223 1188
The Women’s Domestic Violence Helpline is a statewide 24 hour service. This service provides support and counselling for women experiencing family and domestic violence.
Women's Domestic Violence Help Line
Free call 1800 007 339 | (08) 9223 1188
The Women’s Domestic Violence Helpline is a statewide 24 hour service. This service provides support and counselling for women experiencing family and domestic violence.
Men's Domestic Violence Help Line
Free call 1800 000 599 | (08) 9223 1199
The Men’s Domestic Violence Helpline is a state wide 24 hour service. This service provides counselling for men who are concerned about their violent and abusive behaviours.
Family Relationship Advice Line
Free call: 1800 050 321
The Family Relationship Advice Line is a national telephone service that helps families affected by relationship or separation issues, including information on parenting arrangements after separation. It can also refer callers to local services that provide assistance.
1800RESPECT
Free call 1800 737 732 | 1800respect.org.au
The national domestic, family and sexual violence counselling, information and support service. Call, or reach out via the online chat on their website.
Sexual Assault Resource Centre
Free call 1800 199 888 | (08) 9340 1828
SARC provides a 24-hour emergency service in metropolitan Perth. This involves medical care, a forensic examination and counselling support to people who have been sexually assaulted within the previous 14 days. SARC also provides counselling in centres across the Perth metropolitan area to people who have experienced sexual assault and sexual abuse in the past.

LEGAL, FINANCIAL AND WELFARE SUPPORT

FOOD

CLOTHING & HOUSEHOLD ITEMS

ACCOMMODATION

CONNECTION

Are you in a crisis? If life is in danger, call 000

Find more Crisis Support and Assistance services via:

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24/7 Resources

ALL LIFE THREATENING EMERGENCIES (Police, Fire, Ambulance) call 000. Other resources which are available 24/7 are: