My Aged Care


Getting started - My Aged Care explained

My Aged Care is an Australian Government website and phone line to help you find out what aged care services may be available to help you.

It’s never too early or too late to talk about aged care. Talking about getting some extra help doesn’t mean you can’t live an independent or active life. Read about tips for having a conversation and possible conversation starters about aged care.

Tips for having a conversation about aged care

Have a conversation early with family, friends, carers or health professionals about your aged care preferences:

  • Find a time and place when you won’t be disturbed.
  • Understand each other’s concerns:
    • people are sometimes worried that if they start talking about aged care, others will think they can no longer cope or can’t live at home any more.
    • family members and carers can be worried that a person they care about may not get the help they need, when they need it.
  • Talk about the benefits of finding out early about aged care, for example you will know what to do if you need care unexpectedly.
  • Focus on what you want in the future and how you can work together to maintain your way of life.
  • Talk about the services that may help you at home such as nursing care, gardening or home maintenance.

Possible conversation starters

  • ‘I want to stay in my own home as I grow older. How can we make that happen?’
  • ‘I’ve been reading about aged care. Can we talk about options and services that may be available?’
  • ‘Some things around the house are getting a bit hard for me. Can we look at how to get someone in to help out?’

Step 1. Find out about what services are available

You may be eligible to receive services such as:

Help at home

  • personal care like help getting dressed
  • transport
  • modifications to your home like hand rails or ramps
  • nursing, physiotherapy and other care
  • meals
  • household jobs like cleaning or gardening
  • equipment like walking frames
  • social activities.

Short-term help

  • when you have had a setback and want to get your independence back
  • recovery from an accident or illness, including after a hospital stay
  • when you or your carer needs a break (respite care).

Care in an aged care home

If you find you need ongoing help with day-to-day tasks or health care, a residential aged care home lets you live in a supported environment where help is available 24 hours a day.

Step 2. Call us on 1800 200 422

View all contact details at

Step 3. Have a face to face assessment

View how assessment works here

  • My Aged Care may arrange for a trained assessor to come to your home.
  • With your consent they will assess your care needs and eligibility for services and work with you to develop a support plan which addresses your needs, goals and preferences.
  • Someone else can be with you during this visit.

Step 4. Find out about costs

View cost information here

  • My Aged Care and service providers can give you information about costs. You will be told if you need a financial assessment.

Step 5. Choose services

View services finder here

  • The service finders on the My Aged Care website can help you locate and compare some services in your area once you know which type of care you are eligible for.
  • Your assessor and My Aged Care can also help you find a service provider(s) in your local area that meets your needs.


For more information on a range of aged care services and how to access them, there are resources available to explain how to get started with My Aged Care.

Contact My Aged Care



ContactUs_Tel.jpgPhone: 1800 200 422*.

MONDAY TO FRIDAY (closed on public holidays): 8am to 8pm (local time)
SATURDAY: 10am to 2pm (local time)

If you are deaf or have a hearing or speech impairment, we can help through the National Relay Service.
ContactUs_Tel.jpgPhone:1800 555 677* and ask for 1800 200 422*.

If you need an interpreter, we can help through the Translating and Interpreting Service.
ContactUs_Tel.jpgPhone:131 450 and ask for 1800 200 422*.

* 1800 calls are free from land lines; calls from mobile phones may be charged.


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