If you’re getting older and need help, or if you’re caring for someone who does, contact My Aged Care.You can find out what you need to know to start planning and talking about aged care with your family and loved ones.
You can find out about your choices, including home, community and residential aged care, and compare prices and services.
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Contact My Aged Care
Phone: 1800 200 422*.
MONDAY TO FRIDAY (closed on public holidays): 8am to 8pm (local time)
SATURDAY: 10am to 2pm (local time)
If you are deaf or have a hearing or speech impairment, we can help through the National Relay Service.
Phone:1800 555 677* and ask for 1800 200 422*.
If you need an interpreter, we can help through the Translating and Interpreting Service.
Phone:131 450 and ask for 1800 200 422*.
* 1800 calls are free from land lines; calls from mobile phones may be charged.
Changes to aged care start 1 July 2014
Aged care should be decided by the person who knows you best – you. Changes to aged care give you more choice, more control, and more of the services you might need to help you stay in your own home for longer and remain independent. These changes mean all Australians will have options about their aged care, and a sustainable system in the years ahead.
- More support to stay independent and in your own home and community, with more home care packages to meet your needs.
- Older people will be asked to contribute to the costs of care, if they can afford to do so.
- Greater flexibility to pay for your accommodation in an aged care home.
- Transparent accommodation prices and services listed on the My Aged Care website.
- Centrelink will provide income testing for people receiving home care, and both income and asset testing for people receiving residential care.
Talking about aged care
Talking about your own, or a family member’s, aged care can sometimes be hard. The sooner you start talking about aged care and planning ahead, the more choices you’ll have and the better the outcome for you and your family.
For older Australians
- ‘I want to stay in my own home. How can we make that happen?’
- ‘I want to make my own decisions, and I want to know more. Can we call My Aged Care, together, to find out more?’
- 'I’ve been reading about changes to aged care; can we talk about them?’
- ‘What will the changes to aged care mean for me?’
For families and children
- ‘I’ve been reading about the changes to aged care and I think they’re important. Can we talk about them?’
- ‘There are some changes to aged care that mean you’ve got more choices.
- Can we find out a bit more about them? We can start planning and look into things now.’
- ‘Mum, when I get older I want to stay in my own home. What would you like to do?’
- ‘Dad, why don’t we talk about making some improvements to your house so you can stay here for as long as possible. What do you think?’
- ‘Some of the things around the house are a bit hard for you… can we help you get someone in to help out?’
- ‘Did you know that you can get help with housework, preparing meals and even home modifications? Do you think that would be helpful?’
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