Customer Service

Easier Friendlier Faster

Help us on our journey to better customer service

The City of Kalamunda is calling for comment on its new Customer Service Strategy.  The strategy has been developed over the past 12 months following internal and external research, consultation and revision of a range of current strategies and plans relating to customer service, communication and community engagement.

The new Strategy sets the following Customer Service Promise: All City interactions with customers will be timely and meaningful.

The key objectives of the strategy are to:

  • Strive to achieve a new customer service ethos and deliver on the customer service promise and principles.
  • Culturally optimise the organisation to achieve best practice customer service outcomes.
  • Support and train staff to feel empowered, be proactive and work collaboratively toward business objectives and customer service excellence.
  • Effectively communicate with our customers, internally and externally

Read the draft Customer Service Strategy (PDF,1.66MB)

Have your say:

Survey to be submitted by 5pm on 8 September 2017

Online:
COMPLETE ONLINE HERE
      
Download & Return:
Download the survey here

By Email: enquiries@kalamunda.wa.gov.au
By Post:
City of Kalamunda,
PO Box 42,
Kalamunda 6926

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