Customer Service

Easier Friendlier Faster

Help us on our journey to better customer service

The City of Kalamunda is calling for comment on its new Customer Service Strategy.  The strategy has been developed over the past 12 months following internal and external research, consultation and revision of a range of current strategies and plans relating to customer service, communication and community engagement.

The new Strategy sets the following Customer Service Promise: All City interactions with customers will be timely and meaningful.

The key objectives of the strategy are to:

  • Strive to achieve a new customer service ethos and deliver on the customer service promise and principles.
  • Culturally optimise the organisation to achieve best practice customer service outcomes.
  • Support and train staff to feel empowered, be proactive and work collaboratively toward business objectives and customer service excellence.
  • Effectively communicate with our customers, internally and externally

Read the draft Customer Service Strategy (PDF,1.66MB)

Survey closed 5pm @ 8 September 2017.

The survey results will now be collated and analysed to help form the final customer service strategy.

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