Customer Service

In August 2017 the City of Kalamunda consulted with the community on the development of a Customer Service Strategy which was adopted in November 2017.

The Strategy sets the following Customer Service Promise, Supported by innovative technology solutions and regular best practice training, staff will be proactive, focus on future planning to meet business objectives and work collaboratively, with the customer experience always in mind.

The key objectives of the strategy are to:

  • Strive to achieve a new customer service ethos and deliver on the customer service promise and principles.
  • To culturally optimise the organisation to achieve best practice customer service outcomes.
  • To support and train staff to feel empowered, be proactive and work collaboratively toward business objectives and customer service excellence.
  • To effectively communicate with our customers, internally and externally.

View the Customer Service Strategy

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